Vancouver, BC, Canada
Summary
Led and mentored a team of 8 designers, providing creative direction and scaling the Design Department from 15 to 65, significantly improving efficiency and UX maturity.
Highlights
Mentored and led a team of 8 designers, providing creative direction and professional development that resulted in a 100% team retention rate.
Scaled the Design Department from 15 to 65 designers through strategic recruitment and onboarding processes, supporting exponential company growth.
Increased design workflow efficiency by 20% through implementing robust process improvements and consultation frameworks.
Eliminated 60% of unscheduled work by implementing a comprehensive project tracking system, achieving 0% unplanned tasks.
Reduced siloed work by 75% through structured strategy meetings and weekly design reviews, fostering cross-functional collaboration and knowledge sharing.
Accelerated CRM integration time by 20% through user-tested design solutions, enhancing system usability and efficiency.
Bridged management gaps between Vancouver and London design teams, maintaining production continuity and global alignment.